Contact us

Click here to apply for your NBI Appointment if you haven’t done so yet.

For any questions or assistance, feel free to reach out to us through your preferred communication channel. Our dedicated support team is always ready to help you.

Interactive Support Hub

Virtual Assistant (24/7)

Our AI-powered assistant can instantly help you with:

  • Appointment status updates
  • Basic troubleshooting
  • Common inquiries
  • Document requirements

Priority Support Lines

Smart Contact Form

Our adaptive form ensures faster, personalized support.

Basic Information

  • Full Name*
  • Email Address*
  • Contact Number
  • Preferred Contact Method*

Appointment Details

  • Reference Number (if available)
  • Appointment Date
  • Branch Location

Nature of Inquiry

  • Technical Support
  • Appointment Scheduling
  • Payment Issues
  • Document Requirements
  • Special Assistance
  • Others

Message Priority

  • Urgent | Normal | Feedback

Attachments

  • Upload Documents (max 5MB)
  • Screenshots or Screen Recordings

Specialized Support Units

  • Technical Support: System or login issues
  • Appointment Management: Bookings, reschedules, or cancellations
  • Payment Support: Transactions, refunds, or billing questions

Smart Queue System

  • Real-time queue updates
  • Callback and video consultation options
  • Schedule assistance at your preferred time

Digital Support Resources

  • Video tutorials & interactive guides
  • Downloadable forms
  • FAQs and step-by-step wizards

Accessibility Features

  • High contrast mode
  • Font size adjustments
  • Screen reader compatibility
  • Voice commands
  • Multi-language support

Follow-Up System

  • Unique ticket ID for every inquiry
  • Real-time tracking via email or SMS
  • Transparent resolution timelines

Feedback & Improvement

  • Rate our service
  • Share suggestions
  • Participate in user experience surveys

Social Media Support

Connect through:
Facebook Messenger, Twitter DM, Instagram Direct, or LinkedIn Messages

Priority Assistance

Available for:

  • Senior Citizens
  • PWDs
  • Pregnant Women
  • Emergency Cases

Location Services

  • Interactive map
  • virtual tour
  • Nearby transport and parking details
  • Nearby Landmarks

Response Time Commitment

  • Live Chat: Instant to 2 minutes
  • Emails: Within 4 hours
  • Phone Calls: Under 5 minutes
  • Social Media: Within 1 hour
  • Special Assistance: Priority handling

We’re committed to delivering accessible, inclusive, and responsive support for all users. Your comfort and convenience remain our top priority.